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Writing a letter of Complaint
 
 
一般資料
簡介: This is a unit of work which focuses on writing letters of complaint. To start the lesson, the teacher can ask the students to think about and share with their classmates whether or not they have had any experience of being treated poorly or badly. To bring out the theme/topic of the lessons, the teacher can then ask the students to share with their partner what they usually do if they are not happy with the service they receive.

Instead of telling the students straight away the format and structure of a letter of complaint, the teacher may adopt an inductive approach to allow the learners to consciously notice and discover the generic structure on their own. To do so, the teacher can show the students with a scenario to stimulate their thinking. Then, the teacher can show the students a sample letter so thaty they can compare it with what they have thought of and identify the essential feature of this type of genre. To give the students some hands-on practice with sufficient scaffolding in writing a letter of complaint, the teacher might employ the technique of text-reconstruction to consolidate the students' learning, focusing on the content as well as the language.
資源性質: 工作紙 | 教案 | 簡報 數碼格式: 簡報 | 文字檔案 | 錄像
作者: 香港大學梁仲賢老師
製作日期: 13/07/2010
資源
   
檔案  situation.wmv
下載 1 1694190805 4edb1b990ba381bad3e3baed148b2a7a027b321608341df48a9647aa80508151662c89bf0e8724d844f5c9b40c30d458964fcbb9c293db2adbe92f88d2988d68
檔案  Rationale.pdf
下載 4 1630901712
檔案  service.wmv
下載 1 1888553492 d4dc39dfd60e2aadca13c98f6ca2706e9bbe6d98cbc794ec346d25c1fabd2bf2a294c5a958bf0043c2547d7739b26392685db05bdb233d76eed774408bbf33e4
檔案  Powerpoint.ppt
下載 256 511429660
檔案  predict.wmv
下載 1 1825264399 be0df118fdb427e1b101941797ea9efbd4f0a45dfeb32ac99eabab917b688eb7438ef05c496b5ebd7ff04f8569cb12a59d688114a01644a384b3b1b25792bfba
檔案  Worksheet.pdf
下載 4 2082748066
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上載者: 更新日期: 30/06/2011
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共有 2 個意見
sillyfish  發表於  2011-05-21 13:44   
Not an easy topic but the lesson plan is well-written
 
Allie  發表於  2011-05-12 20:24   
Good.